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Book of the Month
Every Bastard Says No is the rollicking tale of how Geoff Ross, his wife Justine, and their business partners and loyal staff risked all and worked their butts off to do what New Zealanders so dream of doing but so rarely manage: build a brand that makes the world sit up and take notice. It's an inspirational business story that will appeal to entrepreneurs, business students, creatives, and everyone who loves a brave - and ultimately successful - Kiwi start-up. 'This book will bamboozle those who look for neat classifications. Is it a business book? A biography? Or a beverage bible? I don't know - and it doesn't matter. It works.It's brilliant! Like 42 Below. ' Mark Weldon, CEO New Zealand Stock Exchange
FREE BUSINESS COACHING SESSION
Experience the benefits of business coaching, without spending a cent!
Book a complementary, no obligation business coaching session with one of our friendly and experienced business coaches and see how effective even one business coaching session can be.
You'll be amazed at the clarity, direction and motivation you'll have after just one appointment.
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"Using a business coach is something that I should have done a long time ago. The value from Red Hot Business Coaching has been immeasurable! Red Hot Business Coaching is refreshingly different.... Be prepared to be challenged... It's not for the faint hearted"
Shirley Tracy, Sundial Group
WHAT THEY'RE SAYING...
"Using a business coach is something that I should’ve done a long time ago. The value from Red Hot has been immeasurable.
Red Hot is refreshingly different. Be prepared to be challenged. It’s not for the faint hearted."
Shirley Tracy, SunDial Group
To read what else our clients are saying about us, Click Here...
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Customer Service Perspective™
Keeping your customers satisfied is essential to building a successful, growing business.
While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have rather than having to constantly attract new customers.
Your business will benefit tremendously from incorporating Profiles’ Customer Service Perspective (CSP) in your recruitment and management practices. Because it helps you identify, clarify and strengthen those behaviours which lead to outstanding customer service, the CSP can have a significantly positive impact on your bottom line.
Customer Service Perspective identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This can help you coach and train your people to deliver the best possible customer service.
Customer Service Perspective measures the behavioral characteristics of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility as well as Proficiencies in Vocabulary and Mathematics. It also measures the Percentage of Agreement with your company’s Customer Service Policies and Attitudes.
Customer Service Perspective has three types of reports:
The Placement Report
The CSP Placement Report tells you how well job candidates measure up to your customer service standards and the how their views on customer service match the specific expectations of your company.
Click here to view a sample Placement Report.
If a job candidate’s results do not match your customised Job Match Pattern, this report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies.
The Coaching Report
The CSP Coaching Report identifies the areas where individualised training and coaching will help you to effectively instill the customer service attitudes you want in all of your employees.
Click here to view a sample Coaching Report.
The Individual Report
The CSP Individual Report helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business.
Click here to view a sample Individual Report.
Customer Service Perspective deserves to be an important part of your company’s people development initiative. It will enhance your company’s reputation, productivity, profitability, and future.
Pricing
Pricing for the Customer Service perspective is $292 + GST (including all three reports)
No Cost, No Obligation Meeting
We are happy to meet with you at no cost and no with obligation so you can find out more about the Customer Service Perspective and see if it’s the best option for you.
What Are The Next Steps?
Contact us now to find out more about the Customer Service Perspective. You can reach us on 04 473 3827, 0508 733 468 and info@redhot.co.nz
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FREE Download
“8 Proven Ways To Grow Your Business… And Make Your Profits Skyrocket…No Matter What The State Of The Economy”
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This 12 part program is valued at $495 but we are pleased to now offer it at no charge to our database members.
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